FAQs

How do I send my instruments?
We advise packaging your instruments securely so that instruments are not damaged during transportation. Please do not forget to fill out the order form. Please list out your instruments, what services you need for the instruments, shipping address, billing address (if different), and payment information. If you do not feel comfortable writing down your payment information on the Order Form, we will call you to get payment information when we are ready. Please note if instructions are not included in the special instructions section, we will serve your instruments as is.

What material do you use for the tips?
We use High Quality U.S. 440A Stainless Steel!

What is the best and cheapest way to send your instruments?
Please use the USPS Priority Standard Box. For less than 30 instruments, you can use the USPS Priority Mail small size flat rate box ($7.90) For over 30 instruments, please use the USPS Priority Mail Medium size flat rate box ($14.95). You can Request Shipping Label from us and we will email it to you. You will be billed for the shipping cost along with your order.

You are more than welcome to ship on your own as well.

Do I need to open an account before sending instruments?
We will set up your account as soon as we receive your order form.

What do I do if I am not sure whether to sharpen or retip my instruments?
We will verify based on the conditions of your instruments. When not specified, we will retip according to handle imprint.

Can I change to a different tip?
Yes, we can re-tip your instruments according to your requests. Please provide this information on the Order Form. When not specified, we will retip according to handle imprint.

How long does it take to have my instruments sharpened/retipped?
The day we receive your package, we do our best to ensure that your instruments are serviced and ready to be shipped out within two business days. We ship through USPS Priority, which takes about 2-3 business days to deliver once shipped. If you are in need of faster delivery, we can ship through expedited shipping, but you will be responsible for the additional shipping cost. Please note we are not responsible for carrier delays as a result of weather, traffic, and other issues.

How does payment work?
We prefer to apply your payment before shipping out your order. If you do not want to fill out the payment information on the Order Form, we will call you to get payment information when we are ready. We accept VISA, MC, AMEX, and DISCOVER. We also accept check or cash.